The Agency Store Ltd and Associated Companies Privacy Statement
This is the privacy statement of The Agency Store Ltd. We are committed to ensuring your privacy is protected. Any information you provide to us will only be used in accordance with this privacy statement.
Types of personal information we collect
We may collect, use and store different types of personal information about you, which we have grouped together as follows:
Types of personal information
Contact: Your name, email address, telephone number, company, interests, social media page(s)
Contractual: Details about any products and services we provide to you.
Communications: Information you supply in letters, emails and conversations
Behavioural: Details about how you use or engage with our products, services, website and communications, people and brand
How we use your personal information
In general terms, we collect and use personal information to:
deliver our services and meet our legal responsibilities
verify your identity where this is required
contact you by post, email or telephone
understand your needs and how they may be met
maintain our records
process financial transactions
More specifically, the table (above right) explains how we use your personal information and the reasons that we rely on in doing so. Where these reasons include legitimate interests, we explain what these legitimate interests are.
Where we collect your personal information and what happens to it
We may collect personal information about you (or your business) from the following sources:
Data you give to us:
When you contact us by telephone and email
When accessing information on our website
When completing surveys
When purchasing our services
When providing feedback, testimonials or contributing to case studies
Data we collect when you use our services:
Website analytics data which we use to evaluate and improve the performance of the site
Records of articles, information that you have accessed on website and our digital platforms
Videos / materials created, collected, assembled or recorded in paid or unpaid consulting settings for the purpose of delivering the service and quality assurance
Any materials users upload
Uploaded materials
· If users upload materials (documents, data, images) to The Agency Store via the website, they do so entirely at their own risk
· The Agency Store is no liability for the loss or dissemination of any intellectual property passed to it via the website, including via email
Data from third parties that we work with:
Social networks e.g. when you click on one of our LinkedIn or Google adverts
Companies and individuals that introduce you to us by referral
Who we share your information with
We may share your personal information with the following third parties:
Suppliers within at to The Agency Store – for the purposes of replying to any enquiries made by visitors
Third party processors such as our external IT suppliers
Consultants we engage to provide our services
Marketing companies we engage to assist with our marketing function
Any of The Agency Store Ltd subsidiaries and / or The Agency Store Ltd associated companies
How we use your information to make automated decisions
When providing our services, we sometimes use systems to make automated decisions based on personal information we have, or have collected from others, about you and/or your organisation. This helps us to ensure that our decision-making is as efficient as possible.
The types of automated decisions we make are as follows:
To send information based on your preferences as indicated by our website analytics
If you choose not to give your personal information
If you choose not to give your personal information it may prohibit us from fulfilling our contractual obligations to you and we may not be able to provide the services you have purchased.
How long we keep your personal information
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. This means we will generally hold your personal information for a minimum of 7 years after the end of our relationship with you. We may also hold your personal information for marketing purposes for so long as we have your consent or are legitimately carrying out marketing activity. If you wish to know how long we may hold your particular personal information as a record of a particular matter then please e-mail julian@juliandailly.com.
Where we hold your personal information internationally
Your data is held on a Microsoft 365 / Azure secure server in a data centre. Microsoft security procedures meet rigorous industry standards for compliance. Usage of the website also implies agreement to the privacy policy set out by Squarespace here.
Using our website:
Data you provide via our website will be used to:
Improve our products and services
Improve the performance of our website
Direct emails to you with information on our services that you have indicated an interest in.
We will seek your consent for information to be sent to you on the website and provide the opportunity to opt out of further contact with us at any point.
Your rights:
Access to your information – You have the right to request a copy of the personal information about you that we hold.
Correcting your information – We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.
Deletion of your information – You have the right to ask us to delete personal information about you where:
You consider that we no longer require the information for the purposes for which it was obtained
We are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below
You have validly objected to our use of your personal information – see Objecting to how we may use your information below
Our use of your personal information is contrary to law or our other legal obligations.
Objecting to how we may use your information
You have the right at any time to require us to stop using your personal information for direct marketing purposes. In addition, where we use your personal information to perform tasks carried out in the public interest or pursuant to the legitimate interests of us or a third party then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.
Restricting how we may use your information
In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where this is no longer a basis for using your personal information but you don't want us to delete the data. Where this right to validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.
Portability
If we process personal information that you provide to us on the basis of consent or because it is necessary for the performance of a contract to which you are party, and in either case that processing is carried out by automated means, then you have the right to have that personal information transmitted to you in a machine readable format. Where technically feasible, you also have the right to have that personal information transmitted directly to another controller.
Automated processing
If we use your personal information on an automated basis to make decisions which significantly affect you, you have the right to ask that the decision be reviewed by an individual to whom you may make representations and contest the decision. This right only applies where we use your information with your consent or as part of a contractual relationship with you
Withdrawing consent using your information
Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.
Please make contact via the Contact section section if you wish to exercise any of these rights.
Changes to our privacy statement:
We keep this privacy statement under regular review and will place any updates on this website. Paper copies of the privacy statement may also be obtained by contacting julian@juliandailly.com.
This privacy statement was last updated on 20th January 2022.
Contact information and further advice
The Agency Store Ltd, 4 Birling Park Av. TN2 5LQ.
Registered in England and Wales, Company no. 13849540
Complaints:
We seek to resolve directly all complaints about how we handle personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office:
Online: https://ico.org.uk/global/contact-us/email/
By phone: +44 (0)303 123 1113
By post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF